# TereaTV Support and Privacy Checklist

Use this checklist before posting a screenshot, opening a public issue or asking for setup help.

## Safe information to share

- Device model and operating-system version
- Player application name and version
- General connection type, such as Ethernet or Wi-Fi
- Exact error text with private fields removed
- Approximate time of the problem and time zone
- Whether the problem affects one item, one category or the full application
- Troubleshooting steps already tried

## Keep private

- Account usernames and passwords
- M3U, portal, server or playlist URLs
- QR codes and activation codes
- Order, invoice and transaction identifiers
- Card, wallet and payment details
- One-time passwords
- Screenshots containing account fields
- Identity documents or private contact records

## Before sharing a screenshot

1. Crop the image to the relevant error.
2. Cover usernames, passwords, URLs, QR codes and order identifiers.
3. Recheck the browser address bar and visible tabs.
4. Remove notifications and personal account names.
5. Share privately through the current [official support route](https://tereatv.net/contact) when account-specific review is required.

Never put credentials or a playlist URL in a GitLab issue, repository, snippet, social comment or public forum. Public pages can be copied and indexed.